1. Introduction & Scope
Ritz Barbershop ("we", "our", or "us") operates the website ritzbarbershop.ca and four physical studio locations in Ontario (Ancaster, Cambridge, Rymal, and Waterdown). We respect your privacy and are committed to protecting information collected through your use of our digital platforms in accordance with applicable Canadian privacy standards.
2. Website Analytics & Cookies
To ensure high performance, evaluate site traffic, and optimize our user experience, we employ Google Analytics 4 (Measurement ID: G-2PC2VE0JR5), managed via Google Tag Manager (Container ID: GTM-5PDKCF4P).
- Automated Usage Data: Google Analytics collects anonymized interaction data, including device category, browser type, approximate geographic region (city level), referring pages, visit duration, and click events (e.g., clicking a booking link, directions button, or phone number).
- Cookie Usage: Google Analytics sets first-party cookies in your browser to distinguish unique sessions. These cookies do not store direct personal identifiers such as your legal name, physical address, or payment credentials.
- Cookie Control: You can choose to disable or block cookies through your individual browser preferences or via official Google Analytics opt-out browser add-ons without impairing your ability to view our website content.
3. Appointment Booking via Squire
Appointment reservations, barber scheduling, digital gift card purchases, and transaction handling are facilitated through our third-party scheduling partner, Squire Technologies, Inc. ("Squire").
- When you select "Book Now", choose a service tier, or purchase a gift card, you transition directly to Squire's secure platform (
getsquire.com). - Any information provided during the checkout or booking workflow (such as your full name, telephone number, email address, appointment preferences, and credit card details) is collected directly by Squire and processed in accordance with the Squire Privacy Policy.
- Ritz Barbershop does not receive or store payment card numbers on our website webservers.
4. Local Concierge Chat Widget
Our website features an interactive client-side assistant ("Ritz Concierge"). The assistant operates purely on local, rule-based keyword matching executed directly inside your web browser:
- Questions submitted through the concierge chat are processed in-memory in your local session to recommend relevant pages (hours, pricing, directions).
- Chat conversations are not transmitted to third-party artificial intelligence APIs and are not stored in a persistent database.
5. Direct Studio Contact
If you contact our barbershop studios directly via telephone or email, we will only use the contact details you provide to fulfill your appointment request, answer inquiries, or provide client service assistance.
6. External Links & Social Channels
Our website includes direct links to official social profiles (Instagram, Facebook, TikTok, YouTube) and Google Maps for navigation. When navigating to external domains, their respective privacy policies and terms of service apply.
7. Studio Locations & Physical Inquiries
For any operational questions regarding our grooming services, appointments, or this policy, please contact our physical locations:
- 📍 Ancaster: 1130 Wilson St W, Ancaster, ON · (289) 443-4000
- 📍 Cambridge: 630 King St E, Cambridge, ON · (519) 650-9900
- 📍 Rymal: 2180 Rymal Rd E, Hannon, ON · (905) 692-5554
- 📍 Waterdown: 321 Dundas St E, Waterdown, ON · (905) 690-6162
8. Data Governance & Legal Disclosures
In accordance with applicable privacy standards, the following disclosures identify our operational structure and privacy inquiries contact:
- Registered Legal Entity: Ritz Barbershop
- Designated Privacy Contact: Ritzbarbershop2023@gmail.com
- Policy Effective Date: 2026. This policy may be updated periodically to reflect changes in service integrations or regulatory obligations.